The Gnarbox is now 14 months overdue. That is, one year and two months late. I’m in awe and wonder at how they can pay their employees for a year, and not be making money for over a year either. I don’t know their financial situation, but I bet it’s dicey.
There were many promises of delivery, and many missed delivery deadlines. I have to go back through my previous blog posts to count them (seven or eight, depends on how you count the most recent promises). The last communication from the Gnarbox company was the 8th of April, and they promised imminent delivery, and since then they’ve ignored their backer community. There have been backers saying that they’d just received their delivery notification. Weeks later, the same people are saying they’ve got their delivery notification, but nothing has arrived as yet. One backer, Gabriel Legault said in the comments section that he had phoned Gnarbox, and was told the problem is with USPS (an American delivery company). This begs the question, why doesn’t a delivery company deliver? I can order from iHerb, an American company, and within seven days of pushing the “Order Now” button, the box had arrived, and I’m already eating my goodies. Why are Gnarbox backers waiting for over a month? I can only assume that one of several possibilities. Please note that this is pure speculation, and is done so in the absence of communication from the Gnarbox company.
- The delivery notice is a delay tactic. The Gnarbox company may not be able to pay for delivery. Perhaps they need to sell Gnarboxes to new customers until they can get money to pay for delivery. This fits the story that USPS would be waiting for payment before delivery can commence. Or else the imminent delivery notice is a rouse to bide time until money is available to pay for postage.
- The delivery notice is a delay tactic. Perhaps there’s some other technical issue they cannot fix yet, and the delivery notices are a rouse to bide time until they really can deliver. That is to say, there are no boxes/parcels as USPS yet.
- They have started deliveries, but so far, only people in the US have received theirs. They are only delivering to backers in legal jurisdictions that can harangue the Gnarbox company into court, and hoping that they can get away with not delivering to others. This fits the story that someone in Germany has theirs held up in customs, but Singapore, Japan, New Zealand, and others are yet to be told anything. That is, they are aware that they have legal obligations, and accept the fact that these cannot be met, but are doing what they can to reduce the hurt to themselves.
- Some other reason that I haven’t thought of and unaware of.
Since July 2015, when I first backed this project three things have happened. Firstly, the size of the Gnarbox device (128Gb) is no longer a realistic size for me as a travel photographer. Honestly, it was just under the size I expected for such a device when I first ordered, and now with my new Sony a99 (purchased in Jan 2016), it became that less capable. Secondly, security of internet capable devices has come to the fore. With webcams being used to spy on people (including children’s toys, and Samsung TVs); Gnarbox has said nothing about device security. Journalists have been demanding encryption and password access to recording equipment on their new devices. Thirdly, and significantly, my next camera is probably going to have wifi built in. That means, I can connect to the camera directly (without needing the Gnarbox as a middle man), and edit and share photos and videos direct from my iPhone or iPad. I’m currently seriously ditching my Sony/Minolta system to go to the Canon M6. The Canon M6 is small, light, and has all the features I need, without the weight and the bulk my current system suffers. There are many other advantages to going to the M6, but that’s for another blog post.
Therefore, I had to reconsider my investment. The main issues are the lack of security, my next camera this year will have wifi built in, and the Gnarbox has a limited storage capacity, which makes it already mostly obsolete even before I get it. Furthermore, because I do not believe they can deliver from their lack of communication and possible capital issues. Consequently, on 29th April 2017 I sent them a personal message through Kickstarter requesting a refund. Below is the polite request I had made.
I suppose many Gnarbox backers are now at the point of feeling the kind of bitter one feels after a joke that was funny, is being replayed again, even after its self life is long past. Gnarbox was delivered to a select group of investors in mid to late March, and they promised to ship the rest on the 3rd of April. However, as of today, only one or two commenters have said they’ve received their Gnarbox, whilst many others are saying “Where’s my shipping notice?”. Which is to say, another delivery or rather shipment deadline came and went; again without acknowledgement from the creators. Admittedly, those who have received theirs seem to be as pleased as punch with their Gnarboxes.
Considering there are a lot of people who still haven’t received theirs, assuming many of them are in the US, and we’re now mid-month, I am not holding my breath for mine to be delivered at all this month, despite their February and March promises. Possibly, there may be many who received their Gnarbox, but now just don’t need it anymore as their current workflow has already made it obsolete, or the blissful post-purchase honeymoon period has long since taken the shine off the product, and so they feel no motivation to talk about their shiny new delivery. Perhaps, the bitterness of the 13 months of delays has soured their enthusiasm, and so they don’t want to publicly admit they have one now. In any case, the Gnarbox creators still haven’t communicated the latest excuse for a delay, nor have they updated the delivery schedule.
If you have received yours, I’d like to hear about it. What is it like? How does it fit into your workflow… if at all anymore. How did you feel about the 13 months of delay? Anything else you like to comment on.
This article follows on from the previous article about my experience with Gnarbox, which so far has been terrible and dismal. However, this is the first proper glimmer of hope. The Gnarbox Kickstarter project started in July 2015, and was due to be delivered in March 2016 (twelve months ago). They had made five promises of deliveries, and has failed to fulfill any. They have also blocked me on Instagram, their only channel of communication outside of Kickstarter. They blocked me because I was one of many who complained about the non-delivery in Instagram comments. It should be noted that the blocking occurred days before CES in January, and before Lok Cheung saw them. The community of Kickstarter backers have complained loudly at the consistent failure of Gnarbox to deliver. Then this morning, there was a break in the weather.
I received an email marked 7.38am this morning (my time) with the first update, first of any kind of communication from Gnarbox that I’m aware of in four weeks. In fact, the last communication from them was on the 16th of February, when in the comments section on Kickstarter they confirmed someone’s address had been received. Otherwise they’ve been ghost, and completely ignoring their Kickstarter backers. It appeared really bad, and it truly seemed like anything could have happened and we were in the dark.
This update is significant. But first I have to remind of you of their previous update on the 6th of Feb. They said that they had started production and quality control testing, and were aiming to get failure rate down, then the next week they’d go into full production and shipping, so we should expect our Gnarboxes by the end of February. Today’s update (16th March) said that they’d completed production, quality control testing, boxing, and shipping of the first 150 units. That is, it has taken them six weeks to achieve this with just the first 150 units, and that they had not completed the remaining 2000 or so units. These first 150 were sent to their friends, family, and “investors”. They didn’t define what an investor is, but backers are investors in Kickstarter language. They also said that assembly of the next 820 units has started and deliveries will begin from the 20th March. Following that, the rest are due to ship on the 3rd of April, which mine will probably be included in that last batch.
Again, what is interesting is what they did not say. They have not explained the four weeks of complete radio silence, they did not explain why they failed to do their production in that time, but could only achieve 150. However, these issues are small and insignificant to the fact that they are still committed to ensuring that from end-to-end they are still rigorously testing all aspects of what they are doing. That is to say, they are still testing their boxing, shipping, and tracking procedures on friends and family, and so this process should happen smoothly for the rest of us. I think it would have been easy for a very demoralised group that has failed multiple times to deliver on their promise just to give up and get it out without much more effort. In contrast, they are still committed to the learning experience and getting the production flow right. This point has to be acknowledged and respected.
Three things cannot be overlooked. Firstly, this is the sixth delivery promise they’ve made. The first being March 2016, 19th September, November, January 2017, February, and 20th March & 3rd April. Secondly, their planning needs improvement, but they certainly should have learnt a lot about this from this experience. Finally, communication, and therefore respect for their backers is in desperate need of improvement. A lot of excitement, enthusiasm, and publicity they garnered in July and August 2015 has been more than spent. Their product is already partially obsolete, especially as the built in wifi in new cameras means the Gnarbox no longer fills a gap in the market (Dan Cook on PetaPixel). Will I use mine? I don’t have a wifi enabled camera yet, but it could happen this year, and my new iPhone does a pretty damn good job for social media use.
There are some things that travellers think they are prepared for, only to find that the guidebook said nothing about it. In this case, it’s that Tokyo is made of stairs. Well, mainly the subway public transport system; and not just Tokyo, but also Nagoya and Osaka too. As you will quickly realise on your first day here, it is tiring. Your feet may be sore, and your leg muscles worn, and you have quickly faded at the end of the day.
Before you come to Japan, I strongly, strongly urge you to do a lot more walking as a part of your preparation. If you can use a stair machine, do. Sure, there are escalators and elevators, but stairs are the mainstay. Elevators are few and far between. Even though there is at least one elevator per station, these are impossible to find, or are very inconveniently located. So, if you’re carrying heavy suitcases, have a pram, or in a wheelchair, you will have troubles; so leave earlier than most people would. However, you will have a great time here. Bring high energy snacks to help you get about the place, but you will be a lot fitter for having lived or been here.