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Still trying to use the Gnarbox as a professional tool

In short: no. But here’s the long story.

I’ve written about the Gnarbox Kickstarter campaign as a backer. It was the first time for me to support such a campaign. I don’t want to delve into all the drama (really the word “drama” is the appropriate noun to use), but after continual delays, broken promises, and constantly updated delivery schedules, it was delivered 14 months late, and instead of 4Gb RAM, we got 2Gb. I got it as a travel back up storage device. The chief problem I have with it is that there is no security installed other than your wifi access password. I don’t even know if the connection is encrypted. However, most people won’t need that review, but what they will need is this review.

Using the Gnarbox for the first time in a cafe in Nagoya Japan.

The main selling point of the Gnarbox is the in-field back, editing, and preparation for immediate posting to social networks. There have been some big name vloggers like Peter Mckinnon and Lok Cheung who have “reviewed” the Gnarbox, and have said wonderful things about it. They are vloggers, they make a portion of their income from YouTube videos, so they have their vested interests. I’ve now seen them in a whole other light, and now I do not trust these promoted “reviews”, and probably will always be skeptical and untrusting of such “reviewers”. Their reviews say essentially the same thing, but both are from the video maker’s point of view.

Both McKinnon and Lok tout the Gnarbox for all the key sales points the Gnarbox company have carefully crafted. However, some serious short comings slip through. The Gnarbox was tested mostly in the winter in the snow resorts in California. Which means, serious issues like the super hot top surface is missed in the field trials, and perhaps the significance is overlooked in the design studio. How hot does it get? Literally: untouchable.

Battery life is also an issue. The Gnarbox tauts a 4-6 hour battery, but it seems mine will struggle to make it to 3 hours. The image below shows both my iPad Mini and Gnarbox battery levels, but both started equally at 100% (though my iPad was taken off charge 8 hours earlier, but not used until this test). As you can see, the iPad used not only wifi, but also had to power the large, energy hungry, touch screen, and be monitoring updates for messages, Twitter, Instagram, and other apps. At the same time, the Gnarbox only had to power the processor and wifi. The iPad used only 6% of it’s total battery capacity, whilst the Gnarbox chewed through 31%. I’ll let you judge the in-field practicality of this.


Both my iPad and Gnarbox started with 100% battery, and in the same period of time the battery remaining are quite different.

Both my iPad and Gnarbox started with 100% battery, and in the same period of time the battery remaining are quite different.


The other key point is the ability to edit raw files in the field without a laptop, just use your smartphone instead. I’ll admit that I use my iPad Mini instead, as I’d rather see the details, or rather, as much as I can. I’m editing full sized 24mb Sony Alpha files from a Sony a99, which are billboard sized images if printed fully. However, there’s no way to zoom in to see the details. Secondly, if it’s for posting to social media, then why is there no means to save smaler low-resolution versions of the images. There’s no means to add meta data like captions, titles, keywords, copyright info, etc. In fact, against EU laws, the metadata created in camera, is stripped from the exported image. Yes, it is illegal in the EU to strip metadata from digital files.

Comparing preview and editing views of the Gnarbox app. The lower images are unedited previews, whilst the upper images are also unedited, but moved to the editing module of the Gnarbox app. As you a red tint / hue is added to the image prior to editing.


However, here is the biggest concern and worry. Here is what makes the Gnarbox useless for the job the makers intended. It cannot successfully edit files; it especially cannot be used for portraits even if they’re intended for social media publishing. The raw file looks nice out of the camera in the preview module. However, the astute photographer knows that a photo always needs some tweaks. Typically I add a little contrast, vibrance, a touch of saturation, and some nudges on the tone curve. Also, I do colour calibration where possible with a Spyder Colour Checker 24. Enter the Edit module and immediately the image goes from nice to a weird red tint or hue. The skin colour changes badly, and something terrible happens to the gamma channels. I never needed to do anything about gamma, and so I know very little about it. However, as you can see, the transition from the skin tones to highlights is simply appalling. Consequently, photos require work on especially the colour temperature first, then tint, then whites, midpoint, and then blacks. However, it seems no amount of work can ever rescue the poor transition from the poor skin colourisation to highlights. Additionally, I don’t know of any means to perform colour calibration with the Gnarbox app. It seems the Gnarbox app cannot handle these key points at all.

Below are different images processed differently. As you can see, the best thing is to import the image direct from the Gnarbox onto your device, and then edit with the Adobe PhotoShop Express app.

Image copied off Gnarbox onto iPad Mini.

Image copied off Gnarbox onto iPad Mini.

Image edited on the Gnarbox app. Note the problems with the transitions from skin tones to highlights.

Image edited on the Gnarbox app. Note the problems with the transitions from skin tones to highlights.

It is possible to just copy images direct from the Gnarbox onto your device, via "Share".

It is possible to just copy images direct from the Gnarbox onto your device, via “Share”.

Image processed with Adobe PhotoShop Express on iPad Mini.

Image processed with Adobe PhotoShop Express on iPad Mini.


This is the final selected image processed through Adobe LightRoom on a real computer. The colours below are actually truer to real life.

I tried to share the images with the model via Gnarbox. As we were walking back to the train station, she downloaded the Gnarbox app on to her Android phone, I gave her the password to access my Gnarbox, and she did so successfully. However, the connection kept dropping. She gave up and I shared a handful of images by another means.


The Toshiba Wifi SD Card is a good subsitute for in the field work; however, there would be no backup options.

Which should you get? Toshiba offers a wifi capable SD card. The wifi SD card works when you leave the camera on (to supply electricity), connect your smartphone to it (via wifi), then download the photos you want onto your device. After that, edit with a purpose made app like Adobe PhotoShop Express. Of course, this only works with jpegs, but you will get better results. Consequently, I strongly recommend that you download images direct onto your device (from either your wifi SD card, or Gnarbox) and edit outside of the Gnarbox app.

Some people will want to know about video editing with the device. I’ll admit this skill is something I’m weak on. I’ve tried it, but I couldn’t do it. Perhaps I need better training, or the app is problematic; I don’t know. I’ll stick to VSDC on my laptop for now. However, TJ Davidson, a famous vlogger, has done his review of the Gnarbox from a vloggers perspective. His conclusion is about the same as mine: negative and saying the Gnarbox is problematic. I really appreciate his skepticism and honesty; however, I can’t help but feel that he didn’t learn more of how to use the Gnarbox first.

The Gnarbox is meant to be an in-field device that lets you do things without a laptop. It costs about USD$300. However, there’s the $100 Raspberry Pi, and now this tiny Ockel computer too, for USD$200. If I had to choose again, I’d look at how I could have a small touch screen on the Ockel.

Should you invest in the Gnarbox? I don’t know. What do you need it for? Will I use mine again in the future? I’ve already invested in it, so… some times. It probably will never be a part of my workflow: either full file or for social media. I think it will always be as I intended it be, as an in-field backup device.

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A model does 19 poses in 30secs

Here is a model who does 19 poses in 30 seconds. I bet she has a repoirtoire of only 19 poses that she’s learnt, and she does them in the exact same order every time. Hmm… thinking about it now. I bet the MUA has a handful of styles, and they choose one for the day, and from each clothing shoot, they choose three photos, splice them together, and so from start to finish, it may be possible to have a product prepared, shot, processed, and delivered in under 30 minutes… maybe?

For this to work, you need a team where each person has a routine that they strictly follow, and no variation (no creativity) is allowed. The camera needs to be set on a tripod on manual focus, and a fast charge flash(es) on low power is needed.

Could I do this? I don’t have such a team, and my main flash could do it, but with may be an extra second between shots.

What do I do? I don’t want carbon-copies or cookie-cutter photos, but something different each time. I want variety and a little of something different. This looks fun. Here Coco Rocha does her own 19 poses. I bet she’s taken the time to develop them, try them, rehearse them, and then perform them. And over time, she’s got some better, dropped some, and picked up new ones.

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5 Things to do in #Kyoto

In Kyoto, you will see the most beautiful city scenes ever. Kyoto cannot be recommended enough! Whenever I do these “5 Things” lists, I always feel a little apprehensive because I wonder, “Can I think of five things, whilst avoiding the clichés?”. However, the problem with Kyoto is the boundary between highlight and cliché is not clear, but it doesn’t matter. Everything you see in Kyoto will be a highlight of your life! My advice: Don’t care, be shameless, use a selfie stick, enjoy Kyoto to the fullest. This list is spectacularly short compared to what Kyoto has to offer. I plan to do another “5 Things to do in Kyoto” list another… five or six times? We’ll see.

I don’t normally like buses, as I don’t really trust them. They appear and arrive out of nowhere, and then disappear into the traffic to nowhere; I don’t know where they will take me. Trains, on the other hand, have tracks and a clear map that show definitely where they’ve come from, and where they are going. You cannot get (very) lost with trains. However, Kyoto city buses are AWESOME! As soon as you arrive at Kyoto station look for the tourist information centre, buy a City Metro day pass and get a map in your language. The map is very clearly laid out, very simple to read, and you can quickly and easily see how to get to the places you want to go. Also, the buses are very clearly marked. The buses in Kyoto are the only buses in the world I trust. However, they can be slowed down when stuck in afternoon traffic. To use them, get on via the back door, and then at your destination insert your day pass through the machine as you get off through the front door. There are multilingual TV screens on most buses that announce what the next stop is, so you can’t go wrong. The auditory announcements can also help you learn the correct pronunciation of the place names.


1. Kinkakuji Pavilion

This is Japan’s premier tourist attraction. This is the number one must see for all Japanese and non-Japanese in Japan. You haven’t visited Japan until you’ve seen this. However, remember that it is just a humble building, gold leaf coated, rebuilt in the 1950’s. This site alone receives visitors in the millions annually. Consequently, arrive at or moments after 9am, and rush to get ahead of the school and tour groups, but be prepared to get swarmed anyway. You will probably have just five minutes to enjoy this scene before you get elbowed or bumped one too many times. Walking around the place is calming, even if the main viewing area isn’t. Fortunately the grounds staff and security are very, very well practiced in shepherding people, and so the first real sight you see is the Pavilion itself, and then you can relax and unwind in the twenty or thirty minute stroll through the rest of the grounds.


2. Rickshaw rides & Gion
Yes, you can have a hot sweaty man pull you about in a comfortable rickshaw. It’s actually a great way to meet a local who can give you an introduction to the area, and give you ideas and travel advice. Besides, how many times in your life can you get this opportunity? Try it at least once. Also, I have seen women rickshaw pullers in Tokyo, so may be there are some in Kyoto now. Most rickshaws can be found in Gion close to the Ginkakuji Pavilion (the “Silver” one).

Gion boundaries are not clear, nor traditionally defined. I guess the definition of “Gion” is the nighttime geisha/maiko area, and the temple and shrines that are super popular with tourists. So this area includes Ginkakuji, Kiyomizu Temple, Yasaka Shrine, Kodaiji Shrine, and more.

3. Fushimi Inari

I’ve said before that “Tokyo is made of stairs” here. Fushimi Inari is also made of stairs. In fact, you will do a lot of walking in Kyoto. As if travelling and new experiences aren’t energy sapping enough, walking and stairs add to it. However, Fushimi Inari is grand. Take a picnic lunch, get there early, and slowly wander through the tree and orange-torii covered hill. This is a place where you can relax and recharge and forget about the stress of travel.


4. The food
To be honest, I find Japanese food salty and not to my liking; consequently, I don’t actually have any Kyoto-food photos to show. That said, there are a very many Westerners who absolutely love Japanese food. For them, Kyoto is a Mecca for Japanese culinary cuisine. How do I survive there? I look for the ramen shops, the “yakitori” (grilled meat on skewers) restaurants, and franchise places. The best places for anyone for dinner is definitely in Kyoto station on the upper floors, where you can browse and even find Korean and Chinese restaurants. For a truly unique experience, the “restaurant” below is near Kifune Temple, and the platforms are literally over the stream and surrounded by trees. It’s quiet and tranquil. The other place is near Gion by the river on the balconies that overlook the river.

The Gion restaurant district is desolate in the day time, except for the occasional delivery guy pushing a trolley about.


5. People watch in the HUGE Kyoto station
This is perhaps going to be the most grand train station you’ll ever experience. It has department stores, a few floors of restaurants (some with spectacular views), cafés, souvenir shops, and of course luggage lockers (claim yours before 9am before they’re all taken). The view in this photo below doesn’t even capture a quarter of this building, but you can get this wonderful view in the late afternoon early evening; and yes, that is Kyoto Tower reflected in the windows.


Bonus: Rent a kimono
Yes, both men and women can rent a kimono, or yukata (for the summer) for the morning or the day. Girls can even be dressed up like a maiko or geisha with the full makeup, hair styling, and garb. Prices start from about USD$50 and up to about USD$100. There are a bunch of places in Gion, and they offer English language support, which actually means, some minimal help. However, it’s actually very easy, so don’t worry about the language gap. This model below was nice enough to write up a story about her experience renting a kimono, thanks so much Mariko.


Update: Watch this space for “Another 5 Things to do in Kyoto”.

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Lost drone update #藤前干潟 #ドローン

On Sunday I found a drone on a tidal mudflat at Fujimae / 藤前干潟 near Nagoya Port. Immediately on social media I reached out to look for the owner, but there was no response. I even contacted DJI Japan with the serial number, but they don’t have the owner on records.

So, finally today I phoned the police, told them I will be bringing in a drone that has a lithium ion battery that had probably been submerged in sodium chloride solution (sea water), and so may be dangerous. I went in, questions were asked, and papers were filled in. I was asked if it was unclaimed after 3 months if I wanted it; I said no. It’s probably irreparable anyway. They asked if I needed a reward; I said no. 

Job done. I hope the owner will at least get the memory card back. 

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Using the #Gnarbox for the first time

Women at the Arimatsu festival posing next to a banner that says "Arimatsu" in Japanese script.

The Gnarbox was a Kickstarter project, and it is an in-field storage and back up device. It also lets you edit and post pictures without a laptop, and do it away from your office. I pitched in on Kickstarter paying USD$149, and it now retails at $299. It has a capacity of 128Gb, and a claimed battery life of 4 to 6 hours (a wide error of margin) with 4,000mha capacity. It can connect to your smarthphone or Android or iOS tablet via wifi and the Gnarbox app.


Sony a99 with Sony 70-300mm G lens, Gnarbox, iPad Mini 4 with Gnarbox app in index view.

Sony a99 with Sony 70-300mm G lens, Gnarbox, iPad Mini 4 with Gnarbox app in index view. (photo taken on iPhone)

The Gnarbox arrived and it sat doing nothing for about two weeks. It was already obsolete by the time I received it. It was originally meant to be delivered in March 2016, but finally came in May 2017. My previous blog posts describe the ordeal of waiting for the Gnarbox, the constant new promises, and missed delivery deadlines. There were constant complaints by Kickstarter backers near the end of 2016 and early 2017. For me, by the time it arrived it was already replaced by a Toshiba wifi memory card. Also consider that most new cameras now include wifi connection to your smartphone, too. Anyway, I paid for it (back in July 2015), and it’s finally just arrived. On Sunday just gone, I went shooting at Arimatsu. They are known for their cloths and tie-dying industry; no, not hippy tie-dying, but the kimono type, as you’ll see below. So, I thought it would be a great chance to do a real life test of the Gnarbox.


A kimono on display blowing in the midday breeze at Arimatsu.

A kimono on display blowing in the midday breeze at Arimatsu. Photo taken on Sony a99 with Tamron 28-75mm lens, processed in the Gnarbox app.


To prepare this blog post, I’m using the WordPress app, the Gnarbox with my iPad Mini 4, the Gnarbox app, and an ice-cold Chocolista from my favourite cafe in Japan. Firstly, the wifi connection doesn’t show in the top bar of the iPad, and so I thought it wasn’t connected. After five minutes of trying different things, I thought I’d just try the viewer. Lo and behold, it was connected. It was showing 40% battery. Then I realised it didn’t automatically import the +300 photos from my SD card. It took a slow 5 minutes or so to do the job. In the meantime, it was sucking the battery dry.


From left to right. Sony A99 camera with Sony 70-300mm G lens. Gnarbox first generation (128Gb capacity). Apple iPad Mini 4. Tully's Chocolista Tall size.

From left to right. Sony A99 camera with Sony 70-300mm G lens. Gnarbox first generation (128Gb capacity). Apple iPad Mini 4. Tully’s Chocolista Tall size.


Additionally, the top surface of the Gnarbox was getting too hot to touch. A point of no concern for their snow-based “real world” testers. It seemed like they really did most of their testing in the Californian winter alps (just check their Instagram feed). I mention this, as I’ve not seen any other sample images and videos from the Gnarbox Instagram account. Previous blog posts describe how I was blocked by Gnarbox after complaining about yet another missed delivery date, and the social media censorship that coincided with the start of the prestigious CES exhibition. They obviously wanted to hide their missed deliveries and angry customers.


Editing view of the Gnarbox app. It's simple compared to the Adobe PhotoShop Express app, but it can do raw files.

Editing view of the Gnarbox app. It’s simple compared to the Adobe PhotoShop Express app, but it can do raw files.

A young lady in a kimono at the Arimatsu festival.

A young lady in a kimono at the Arimatsu festival. Photo taken on Sony a99 with Tamron 28-75mm lens, processed in the Gnarbox app.

There are good points and bad points. Mixed in with this are the two facets of the Gnarbox, the box and the app. The box itself is heavy, but feels quite sturdy and rugged. The data connections including card slots are protected with environment proof flaps. In the app, the thumbnail display didn’t complete loading, and so I sat there waiting using up valuable battery life. I eventually found the refresh button; a problem I probably won’t have again. The main concern I noticed right away with the app was the skin tones; the gamma levels seemed off. Also, it doesn’t seem to be able to manage the transition from highlights to normal very well. I’m certain this isn’t a lens or sensor issue. Admittedly, no one wants to shoot in the midday sun, which of course contributes to the problem, but the point of editing software is to reduce this issue, which it failed. However, I do love the “punch” slider. I’m not exactly sure what it does, but I do like the outcome. It is probably like the vibrance slider in Lightroom. It does manage recovering details from dark areas wonderfully. The app seems good, but lacks a range of features when compared to the older and more mature Adobe Photoshop Express. However, the Gnarbox app can manage full resolution images, in raw format and video.


Two men sitting in the shade in front of a store at the Arimatsu festival.

Two men sitting in front of a store at the Arimatsu kimono and cloth festival. The man on the right is wearing a summer kimono known as a yukata. Photo taken on Sony a99 with Tamron 28-75mm lens, processed in the Gnarbox app.

Other issues aren’t major ones. My camera was set to raw + jpg, as it is the only way for the Toshiba wifi card to work and connect with my phone. However, Gnarbox can work with raw files, no jpgs needed. However, the index view doesn’t indicate which is raw and which is jpg. Furthermore, as nice and neat as it looks, the cropped images make it hard to choose which photo is worth editing at a glance. You have to tap on one, check, then flick through and find out which you want the hard way.


The index view in the Gnarbox app.

The index view of the Gnarbox app. Using square cropped previews is nice, but which one will you want to edit? Which are raw and which are jpg?


Different tie-dye cloths on display at the Arimatsu festival.

Different tie-dye cloths on display at the Arimatsu festival. Photo taken on Sony a99 with Tamron 28-75mm lens, processed in the Gnarbox app.


I don’t do much video editing, and so I probably struggle to use this feature. Which may explain why I couldn’t figure out how to stitch two separate videos together (if it is indeed possible). It is said that the Gnarbox comes with some basic music that can be overlaid into your in-field created video, and you can add more sound tracks to the box yourself. The video colour editing function didn’t work. The error message said something about a firmware update is needed first, something not possible while working on the fly.

The Gnarbox battery went from 40% to 9% within 45mins, which hints that the claimed 4-6 hours might not be possible on this particular unit. It was at about 50% when I opened the box minutes after receiving it from the mail man. There were issues regarding battery life reported online; I hope mine isn’t one of the affected ones. Some buyers have had to return theirs and get a replacement. The Gnarbox took some hours to charge, it was charged overnight, and so I’ll now have the opportunity to test the full battery life in the future.


Women demonstrating creating feature patterns that are unique to Arimatsu.

Women demonstrating creating feature patterns that are unique to Arimatsu. Photo taken on Sony a99 with Tamron 28-75mm lens, processed in the Gnarbox app.

Do you really need a Gnarbox? For day trips, it’s probably not needed. Just use a $50 wifi SD card and the Adobe PhotoShop Express app (set your camera to raw + jpg). For extended trips, as a backup device in case you lose your memory cards, for some people it’s good to have. For immediate social sharing it’s a must have (if you can’t or don’t want to use a wifi SD card). For an overseas jaunt, it’s perhaps quite under capacity at a mere 128Gb. An hour or so of shooting at Arimatsu created 198 photos taken at raw & jpg, which created a 5.92Gb folder. Plus two short videos at 100mb (1:09min) and 35mb (0:24min). I usually take about 300 plus photos at an event and more video. So, I typically walk away using about 12Gb of storage space on memory cards. Consequently, for a trip away, I think the last few photos won’t be transferred onto the Gnarbox. For videographers and vloggers, you might want to wait and see if Gnarbox creates a second generation product with more capacity. Of course, this is my own take on things on its first outing, and as based on my needs and uses. You may see advantage in it, or not. Overall, I will use it, but not as often as I might have 22 months ago. Would I buy one now? No. I’ve never lost a memory card, and my next camera will probably have wifi built in anyway. I have to say this once more, the Gnarbox app does a great job of recovering details in the dark areas, and the punch/vibrance slider is awesome.

Women at the Arimatsu festival posing next to a banner that says "Arimatsu" in Japanese script.

Women at the Arimatsu festival posing next to a banner that says “Arimatsu” in Japanese script.

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#Gnarbox Well, this is awkward

To summarise, in July 2015 I got all excited when I discovered the Kickstarter project Gnarbox. It was due to arrive in March 2016 (Gnarbox). There were in fact multiple delays, multiple promises of delivery, and multiple broken promises and missed delivery deadlines. Fourteen months after it was first due to arrive… it arrived. However, trust had diminished increasingly as each promised delivery came and went. Additionally, there were problems when they claimed to be delivering in late March 2017; people got shipping notices but still nothing arrived by late April. More trust was lost. Consequently, I cancelled my order. However, this is the series of events:

29th April 2017: Request made to cancel order, and receive refund by Kickstarter messenger. Picture 1 below.

Gnarbox interaction 20th May

Gnarbox interaction 20th May

4th May 2017: Delivery / shipment notice delivered by email.

6th May 2017: Gnarbox acknowledges cancel request via Kickstarter messenger.

19th May 2017: Gnarbox arrives! (shortly before 7pm), and I had to pay ¥900 for duties.

Gnarbox arrives.

Gnarbox arrives.

20th May 2017: I contact Gnarbox to ask what now.

22nd May 2017: Gnarbox gives a convoluted response, which hints at no desire to actually communicate, and is laced with assumption that I’d keep it anyway.

Reply from Gnarbox 22nd May 2017

Reply from Gnarbox 22nd May 2017

23rd May 2017: PetaPixel does a story on this device, claiming they started delivering in November 2016. In fact, the first deliveries were to their friends in February or early March 2017.

28th May 2017: I still haven’t used it. There literally is dust on the box, which had only been opened once. I’ve been using my iPhone or the Toshiba wifi card instead.

A 32Gb Toshiba wifi card is available for about 5,000 yen or USD$50.

A 32Gb Toshiba wifi card is available for about 5,000 yen or USD$50.


Will I use my Gnarbox? Why did I get it? For one main reason, and one lesser one. For in-field back up, and perhaps for direct to social media posting. Now, I’ll probably use it very little as memory cards are very reliable, and I’ve never lost one (yet). It’s already obsolete; 128Gb capacity is not very much, and now very small for videographers. Additionally, I was never really into social media until recently, but the quality of my new iPhone is really good and perfect for shoot-direct to social media. Finally, I now have a wifi SD card which does the job lighter, cheaper, and easier, and my next camera will probably have wifi built in. That leaves the elephant in the room remains; the Gnarbox photo & video processing. I mainly use Adobe PhotoShop Express on both my iPhone and iPad, which is a more mature product than the Gnarbox editor. Consequently, in 2017 the Gnarbox is a waste. If it were invented ten years ago, then absolutely it would have been used to death.

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Oh no! My #GnarBox shipping notice!

On Sunday I gave up. All the comments on a kickStarter were saying that only Americans and Germans were getting their Gnarboxes. There were some comments on technical issues including batteries not recharging, failed updates turning devices to bricks, and some SD card slots not working (it’s essential for them to be functional). The device is now totally 14months overdue, and despite delivery notices, weeks later, devices were not arriving still. So I gave up and requested my money back on Saturday.

On Sunday, I bought a cheap ¥5,000 ($50) wifi capable memory card, which does half of the job of the Gnarbox. The other half of the job the Gnarbox does is backs up memory cards, which I’ve never lost or had damaged.

Toshiba FlashAir wifi capable memory card

Toshiba FlashAir wifi capable memory card

Then today (Thursday) I get this notice, which means, they either didn’t look for my request or ignored it.

Gnarbox Delivery Notice

Gnarbox Delivery Notice

So, what should I do? Return it or keep it? I’ll probably keep it, as an in-field backup device. I’ll see how it goes. It wasn’t a huge outlay of money. Unfortunately, Gnarbox decided to use USPS as their courier, which means poor tracking. I have no idea where the package is, nor its estimated delivery date. It could arrive next week, six weeks, or lost in customs.

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I’ve given up on the #Gnarbox

The Gnarbox is now 14 months overdue. That is, one year and two months late. I’m in awe and wonder at how they can pay their employees for a year, and not be making money for over a year either. I don’t know their financial situation, but I bet it’s dicey.

The Gnarbox page on Kickstarter.

The Gnarbox page on Kickstarter.

There were many promises of delivery, and many missed delivery deadlines. I have to go back through my previous blog posts to count them (seven or eight, depends on how you count the most recent promises). The last communication from the Gnarbox company was the 8th of April, and they promised imminent delivery, and since then they’ve ignored their backer community. There have been backers saying that they’d just received their delivery notification. Weeks later, the same people are saying they’ve got their delivery notification, but nothing has arrived as yet. One backer, Gabriel Legault said in the comments section that he had phoned Gnarbox, and was told the problem is with USPS (an American delivery company). This begs the question, why doesn’t a delivery company deliver? I can order from iHerb, an American company, and within seven days of pushing the “Order Now” button, the box had arrived, and I’m already eating my goodies. Why are Gnarbox backers waiting for over a month? I can only assume that one of several possibilities. Please note that this is pure speculation, and is done so in the absence of communication from the Gnarbox company.

  1. The delivery notice is a delay tactic. The Gnarbox company may not be able to pay for delivery. Perhaps they need to sell Gnarboxes to new customers until they can get money to pay for delivery. This fits the story that USPS would be waiting for payment before delivery can commence. Or else the imminent delivery notice is a rouse to bide time until money is available to pay for postage.
  2. The delivery notice is a delay tactic. Perhaps there’s some other technical issue they cannot fix yet, and the delivery notices are a rouse to bide time until they really can deliver. That is to say, there are no boxes/parcels as USPS yet.
  3. They have started deliveries, but so far, only people in the US have received theirs. They are only delivering to backers in legal jurisdictions that can harangue the Gnarbox company into court, and hoping that they can get away with not delivering to others. This fits the story that someone in Germany has theirs held up in customs, but Singapore, Japan, New Zealand, and others are yet to be told anything. That is, they are aware that they have legal obligations, and accept the fact that these cannot be met, but are doing what they can to reduce the hurt to themselves.
  4. Some other reason that I haven’t thought of and unaware of.

Since July 2015, when I first backed this project three things have happened. Firstly, the size of the Gnarbox device (128Gb) is no longer a realistic size for me as a travel photographer. Honestly, it was just under the size I expected for such a device when I first ordered, and now with my new Sony a99 (purchased in Jan 2016), it became that less capable. Secondly, security of internet capable devices has come to the fore. With webcams being used to spy on people (including children’s toys, and Samsung TVs); Gnarbox has said nothing about device security. Journalists have been demanding encryption and password access to recording equipment on their new devices. Thirdly, and significantly, my next camera is probably going to have wifi built in. That means, I can connect to the camera directly (without needing the Gnarbox as a middle man), and edit and share photos and videos direct from my iPhone or iPad. I’m currently seriously ditching my Sony/Minolta system to go to the Canon M6. The Canon M6 is small, light, and has all the features I need, without the weight and the bulk my current system suffers. There are many other advantages to going to the M6, but that’s for another blog post.

Canon M6 with wifi and other connectivity options.

Canon M6 with wifi and other connectivity options.

Therefore, I had to reconsider my investment. The main issues are the lack of security, my next camera this year will have wifi built in, and the Gnarbox has a limited storage capacity, which makes it already mostly obsolete even before I get it. Furthermore, because I do not believe they can deliver from their lack of communication and possible capital issues. Consequently, on 29th April 2017 I sent them a personal message through Kickstarter requesting a refund. Below is the polite request I had made.

Request to cancel and refund.

Request to cancel and refund.

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#Gnarbox plays GnarGhost

I suppose many Gnarbox backers are now at the point of feeling the kind of bitter one feels after a joke that was funny, is being replayed again, even after its self life is long past. Gnarbox was delivered to a select group of investors in mid to late March, and they promised to ship the rest on the 3rd of April. However, as of today, only one or two commenters have said they’ve received their Gnarbox, whilst many others are saying “Where’s my shipping notice?”. Which is to say, another delivery or rather shipment deadline came and went; again without acknowledgement from the creators. Admittedly, those who have received theirs seem to be as pleased as punch with their Gnarboxes.

The Gnarbox page on Kickstarter.

The Gnarbox page on Kickstarter.

Considering there are a lot of people who still haven’t received theirs, assuming many of them are in the US, and we’re now mid-month, I am not holding my breath for mine to be delivered at all this month, despite their February and March promises. Possibly, there may be many who received their Gnarbox, but now just don’t need it anymore as their current workflow has already made it obsolete, or the blissful post-purchase honeymoon period has long since taken the shine off the product, and so they feel no motivation to talk about their shiny new delivery. Perhaps, the bitterness of the 13 months of delays has soured their enthusiasm, and so they don’t want to publicly admit they have one now. In any case, the Gnarbox creators still haven’t communicated the latest excuse for a delay, nor have they updated the delivery schedule.

If you have received yours, I’d like to hear about it. What is it like? How does it fit into your workflow… if at all anymore. How did you feel about the 13 months of delay? Anything else you like to comment on.

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Gnarbox update: The saga continues

This article follows on from the previous article about my experience with Gnarbox, which so far has been terrible and dismal. However, this is the first proper glimmer of hope. The Gnarbox Kickstarter project started in July 2015, and was due to be delivered in March 2016 (twelve months ago). They had made five promises of deliveries, and has failed to fulfill any. They have also blocked me on Instagram, their only channel of communication outside of Kickstarter. They blocked me because I was one of many who complained about the non-delivery in Instagram comments. It should be noted that the blocking occurred days before CES in January, and before Lok Cheung saw them. The community of Kickstarter backers have complained loudly at the consistent failure of Gnarbox to deliver. Then this morning, there was a break in the weather.

The Gnarbox page on Kickstarter.

The Gnarbox page on Kickstarter.

I received an email marked 7.38am this morning (my time) with the first update, first of any kind of communication from Gnarbox that I’m aware of in four weeks. In fact, the last communication from them was on the 16th of February, when in the comments section on Kickstarter they confirmed someone’s address had been received. Otherwise they’ve been ghost, and completely ignoring their Kickstarter backers. It appeared really bad, and it truly seemed like anything could have happened and we were in the dark.

This update is significant. But first I have to remind of you of their previous update on the 6th of Feb. They said that they had started production and quality control testing, and were aiming to get failure rate down, then the next week they’d go into full production and shipping, so we should expect our Gnarboxes by the end of February. Today’s update (16th March) said that they’d completed production, quality control testing, boxing, and shipping of the first 150 units. That is, it has taken them six weeks to achieve this with just the first 150 units, and that they had not completed the remaining 2000 or so units. These first 150 were sent to their friends, family, and “investors”. They didn’t define what an investor is, but backers are investors in Kickstarter language. They also said that assembly of the next 820 units has started and deliveries will begin from the 20th March. Following that, the rest are due to ship on the 3rd of April, which mine will probably be included in that last batch.

Again, what is interesting is what they did not say. They have not explained the four weeks of complete radio silence, they did not explain why they failed to do their production in that time, but could only achieve 150. However, these issues are small and insignificant to the fact that they are still committed to ensuring that from end-to-end they are still rigorously testing all aspects of what they are doing. That is to say, they are still testing their boxing, shipping, and tracking procedures on friends and family, and so this process should happen smoothly for the rest of us. I think it would have been easy for a very demoralised group that has failed multiple times to deliver on their promise just to give up and get it out without much more effort. In contrast, they are still committed to the learning experience and getting the production flow right. This point has to be acknowledged and respected.

Three things cannot be overlooked. Firstly, this is the sixth delivery promise they’ve made. The first being March 2016, 19th September, November, January 2017, February, and 20th March & 3rd April. Secondly, their planning needs improvement, but they certainly should have learnt a lot about this from this experience. Finally, communication, and therefore respect for their backers is in desperate need of improvement. A lot of excitement, enthusiasm, and publicity they garnered in July and August 2015 has been more than spent. Their product is already partially obsolete, especially as the built in wifi in new cameras means the Gnarbox no longer fills a gap in the market (Dan Cook on PetaPixel). Will I use mine? I don’t have a wifi enabled camera yet, but it could happen this year, and my new iPhone does a pretty damn good job for social media use.

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