The Gnarbox is now 14 months overdue. That is, one year and two months late. I’m in awe and wonder at how they can pay their employees for a year, and not be making money for over a year either. I don’t know their financial situation, but I bet it’s dicey.There were many promises of delivery, and many missed delivery deadlines. I have to go back through my previous blog posts to count them (seven or eight, depends on how you count the most recent promises). The last communication from the Gnarbox company was the 8th of April, and they promised imminent delivery, and since then they’ve ignored their backer community. There have been backers saying that they’d just received their delivery notification. Weeks later, the same people are saying they’ve got their delivery notification, but nothing has arrived as yet. One backer, Gabriel Legault said in the comments section that he had phoned Gnarbox, and was told the problem is with USPS (an American delivery company). This begs the question, why doesn’t a delivery company deliver? I can order from iHerb, an American company, and within seven days of pushing the “Order Now” button, the box had arrived, and I’m already eating my goodies. Why are Gnarbox backers waiting for over a month? I can only assume that one of several possibilities. Please note that this is pure speculation, and is done so in the absence of communication from the Gnarbox company.
- The delivery notice is a delay tactic. The Gnarbox company may not be able to pay for delivery. Perhaps they need to sell Gnarboxes to new customers until they can get money to pay for delivery. This fits the story that USPS would be waiting for payment before delivery can commence. Or else the imminent delivery notice is a rouse to bide time until money is available to pay for postage.
- The delivery notice is a delay tactic. Perhaps there’s some other technical issue they cannot fix yet, and the delivery notices are a rouse to bide time until they really can deliver. That is to say, there are no boxes/parcels as USPS yet.
- They have started deliveries, but so far, only people in the US have received theirs. They are only delivering to backers in legal jurisdictions that can harangue the Gnarbox company into court, and hoping that they can get away with not delivering to others. This fits the story that someone in Germany has theirs held up in customs, but Singapore, Japan, New Zealand, and others are yet to be told anything. That is, they are aware that they have legal obligations, and accept the fact that these cannot be met, but are doing what they can to reduce the hurt to themselves.
- Some other reason that I haven’t thought of and unaware of.
Since July 2015, when I first backed this project three things have happened. Firstly, the size of the Gnarbox device (128Gb) is no longer a realistic size for me as a travel photographer. Honestly, it was just under the size I expected for such a device when I first ordered, and now with my new Sony a99 (purchased in Jan 2016), it became that less capable. Secondly, security of internet capable devices has come to the fore. With webcams being used to spy on people (including children’s toys, and Samsung TVs); Gnarbox has said nothing about device security. Journalists have been demanding encryption and password access to recording equipment on their new devices. Thirdly, and significantly, my next camera is probably going to have wifi built in. That means, I can connect to the camera directly (without needing the Gnarbox as a middle man), and edit and share photos and videos direct from my iPhone or iPad. I’m currently seriously ditching my Sony/Minolta system to go to the Canon M6. The Canon M6 is small, light, and has all the features I need, without the weight and the bulk my current system suffers. There are many other advantages to going to the M6, but that’s for another blog post.Therefore, I had to reconsider my investment. The main issues are the lack of security, my next camera this year will have wifi built in, and the Gnarbox has a limited storage capacity, which makes it already mostly obsolete even before I get it. Furthermore, because I do not believe they can deliver from their lack of communication and possible capital issues. Consequently, on 29th April 2017 I sent them a personal message through Kickstarter requesting a refund. Below is the polite request I had made.