Firstly, I have to give this background. I still use an old version of Adobe PhotoShop LightRoom (Lr3), because it’s just too hard to get an upgrade to Lr5. I’ve since bought a new camera, which my old version of Lr does not support, so I now need to upgrade my Lr. It’s kind of an urgent issue. I’ve just come back from Vietnam after using this new camera, and I cannot process any of the photos at a professional level until I upgrade.
I am absolutely, and utterly frustrated with Adobe. I don’t like to do rant posts, because they only ratchet myself up more… unnecessarily. I’m almost giving up on Adobe and perhaps days away from abandoning them and going to Corel. I have been an Adobe customer for many years using both PhotoShop and LightRoom. Though my first art software was probably Corel PaintShop (I think I remember that right). I have money, and I’m willing to spend, but I keep getting blocked by Adobe’s bad website design.
The problem is this: I live in Japan, but I’m not Japanese. My Japanese reading ability isn’t good enough for me to confidently navigate the Adobe-Japan checkout. I’ve contacted Adobe a few times before, and even spent an hour on the phone with one of their English speaking customer support staff, but to no avail. So, why not purchase from the English version of Adobe? Well, the Japanese version of the website is available in Japanese only. The English versions of the website are only available for English speaking countries only:
To add insult to injury, Adobe sends me emails in Japanese.
I think this email is from Adobe Customer Support, perhaps asking for feedback on how well they did in the provision of limited support they gave. If it’s of highest priority, as the email is set to, then why didn’t they make it readable for me. Despite that, my account has always been set to English:
So, after multiple contacts with customer service (phone calls, online chats, and community forums now) and getting nowhere, out of utter frustration I decided to check out Bibble5, some software I was considering a few years ago for my Linux powered travel laptop. I’ve since learnt that Corel bought out Bibble, and have released AfterShot Pro, and now Corel AfterShot Pro 2, which are of Bibble heritage. Here’s the important point, it supports my new camera, so I can process my hundreds of Vietnam photos. Additionally, it has versions for Windows, Mac, and Linux. How cool is that. Also, it’s cheaper, faster, and includes HDR processing. The only sticking point is that the order of the menu items do not reflect a natural order in which you should process your image. As in, Exposure first, then colour temp, fill light, blacks, contrast, highlights, etc. It seems like it’s in a different order for a reason I don’t yet know. But that’s no big deal. I remember as a teenager in the 1990’s Corel PaintShop was the popular art software, and it is still alive and kicking, and promoted as a companion to Aftershot, much like PhotoShop and Lr are meant to be peas in a pod.
Finally, he’s the important part. It looks like I can go through the entire checkout procedure in English unhindered, but yet to be confirmed. I have money, and I’m ready to spend. What say you, Adobe?