Archive for 30 April, 2017

I’ve given up on the #Gnarbox

The Gnarbox is now 14 months overdue. That is, one year and two months late. I’m in awe and wonder at how they can pay their employees for a year, and not be making money for over a year either. I don’t know their financial situation, but I bet it’s dicey.

The Gnarbox page on Kickstarter.

The Gnarbox page on Kickstarter.

There were many promises of delivery, and many missed delivery deadlines. I have to go back through my previous blog posts to count them (seven or eight, depends on how you count the most recent promises). The last communication from the Gnarbox company was the 8th of April, and they promised imminent delivery, and since then they’ve ignored their backer community. There have been backers saying that they’d just received their delivery notification. Weeks later, the same people are saying they’ve got their delivery notification, but nothing has arrived as yet. One backer, Gabriel Legault said in the comments section that he had phoned Gnarbox, and was told the problem is with USPS (an American delivery company). This begs the question, why doesn’t a delivery company deliver? I can order from iHerb, an American company, and within seven days of pushing the “Order Now” button, the box had arrived, and I’m already eating my goodies. Why are Gnarbox backers waiting for over a month? I can only assume that one of several possibilities. Please note that this is pure speculation, and is done so in the absence of communication from the Gnarbox company.

  1. The delivery notice is a delay tactic. The Gnarbox company may not be able to pay for delivery. Perhaps they need to sell Gnarboxes to new customers until they can get money to pay for delivery. This fits the story that USPS would be waiting for payment before delivery can commence. Or else the imminent delivery notice is a rouse to bide time until money is available to pay for postage.
  2. The delivery notice is a delay tactic. Perhaps there’s some other technical issue they cannot fix yet, and the delivery notices are a rouse to bide time until they really can deliver. That is to say, there are no boxes/parcels as USPS yet.
  3. They have started deliveries, but so far, only people in the US have received theirs. They are only delivering to backers in legal jurisdictions that can harangue the Gnarbox company into court, and hoping that they can get away with not delivering to others. This fits the story that someone in Germany has theirs held up in customs, but Singapore, Japan, New Zealand, and others are yet to be told anything. That is, they are aware that they have legal obligations, and accept the fact that these cannot be met, but are doing what they can to reduce the hurt to themselves.
  4. Some other reason that I haven’t thought of and unaware of.

Since July 2015, when I first backed this project three things have happened. Firstly, the size of the Gnarbox device (128Gb) is no longer a realistic size for me as a travel photographer. Honestly, it was just under the size I expected for such a device when I first ordered, and now with my new Sony a99 (purchased in Jan 2016), it became that less capable. Secondly, security of internet capable devices has come to the fore. With webcams being used to spy on people (including children’s toys, and Samsung TVs); Gnarbox has said nothing about device security. Journalists have been demanding encryption and password access to recording equipment on their new devices. Thirdly, and significantly, my next camera is probably going to have wifi built in. That means, I can connect to the camera directly (without needing the Gnarbox as a middle man), and edit and share photos and videos direct from my iPhone or iPad. I’m currently seriously ditching my Sony/Minolta system to go to the Canon M6. The Canon M6 is small, light, and has all the features I need, without the weight and the bulk my current system suffers. There are many other advantages to going to the M6, but that’s for another blog post.

Canon M6 with wifi and other connectivity options.

Canon M6 with wifi and other connectivity options.

Therefore, I had to reconsider my investment. The main issues are the lack of security, my next camera this year will have wifi built in, and the Gnarbox has a limited storage capacity, which makes it already mostly obsolete even before I get it. Furthermore, because I do not believe they can deliver from their lack of communication and possible capital issues. Consequently, on 29th April 2017 I sent them a personal message through Kickstarter requesting a refund. Below is the polite request I had made.

Request to cancel and refund.

Request to cancel and refund.

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#Gnarbox plays GnarGhost

I suppose many Gnarbox backers are now at the point of feeling the kind of bitter one feels after a joke that was funny, is being replayed again, even after its self life is long past. Gnarbox was delivered to a select group of investors in mid to late March, and they promised to ship the rest on the 3rd of April. However, as of today, only one or two commenters have said they’ve received their Gnarbox, whilst many others are saying “Where’s my shipping notice?”. Which is to say, another delivery or rather shipment deadline came and went; again without acknowledgement from the creators. Admittedly, those who have received theirs seem to be as pleased as punch with their Gnarboxes.

The Gnarbox page on Kickstarter.

The Gnarbox page on Kickstarter.

Considering there are a lot of people who still haven’t received theirs, assuming many of them are in the US, and we’re now mid-month, I am not holding my breath for mine to be delivered at all this month, despite their February and March promises. Possibly, there may be many who received their Gnarbox, but now just don’t need it anymore as their current workflow has already made it obsolete, or the blissful post-purchase honeymoon period has long since taken the shine off the product, and so they feel no motivation to talk about their shiny new delivery. Perhaps, the bitterness of the 13 months of delays has soured their enthusiasm, and so they don’t want to publicly admit they have one now. In any case, the Gnarbox creators still haven’t communicated the latest excuse for a delay, nor have they updated the delivery schedule.

If you have received yours, I’d like to hear about it. What is it like? How does it fit into your workflow… if at all anymore. How did you feel about the 13 months of delay? Anything else you like to comment on.

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