Tag Archive for amazon

New news: So let down, and so thrilled

There’s two things that have got me down this week, but at the same time two things more than make up for it. Let’s start with the good, and I promise to end with a funny comment.

As readers know, this week has been a busy one for me. I’ve continued to set up and added to the new Patreon.com/ablyth page, and I’m preparing the 52 Week Japan Photos project (a full weekend and then some is still required). The first patron exclusive photo went out on Friday night. The other good thing is I’ve submitted a proposal to KickStarter, and hopefully they will understand it and approve of it. If not, I’ll find new ways to promote the cost-share product shoot.

The first thing that has let me down also relates to Kickstarter. I supported the Rigiet smartphone gimble. It was meant to be delivered in June, however, at time of writing, I’m still waiting. I got the delivery tracking number at the end of July, but still no movement. Apparently, the company that makes it chose a bad shipping company and had “problems” (as they vaguely described). However, in the last few days people in the US and Europe have been saying that they’re getting theirs. Another, “however” is that it doesn’t work properly. They are reporting that it is so bad it’s unusable. There appears to be no Android app, it doesn’t calibrate, batteries are faulty, and the motors don’t seem strong enough to support the iPhone. Other people are reporting that they didn’t get the GoPro mount adapters they also ordered. Most disconcerting of all is the lack of communication from the Rigiet company. They are reactionary in their communication, but also they do not respond to many people’s requests for refunds.


The Rigiet gimble, apparently DOA.

 

The company that should be doing it right is Amazon Japan. My old external drives started to act unreliably, and with 17 years of data and photos stored on them, it’s time to upgrade. So, I recently ordered and started to set up a RAID storage system.  The latest step was to add an 8Tb hard drive to the system. This is a very important step, as it would be a backup drive for what is already set up, and allow me to reorganise all my current storage systems so it all is consolidated. However, this morning my joy sank immediately on opening the box.

The 8Tb Seagate hard disk drive was only protected by bubble wrap and box of corn flakes.

The 8Tb Seagate hard disk drive was only protected by bubble wrap and box of bran flakes.

As you can see, the ¥27,000 (about $300) Seagate 8Tb hard drive was not in a normal protective packaging, but in bubble wrap, thrown in lose with the breakfast cereal. The most crucial element of a storage and RAID system is the trust you have that it will not fail; at least it should last a few years. However, this HDD was simply sitting on the floor of the box, sandwiched between the corn flakes and spacer paper added. Hard disk drives cannot be bounced around, and they cannot suffer hard jolts from being on the floor of a delivery truck. Added to that, there are people on Amazon.jp saying that their devices failed within months (1-star feedback). I cannot risk having a system failure, and I cannot risk losing 17 years worth of data on a very large disk, where one small bit of damage can undermine the whole system. Consequently, I’m returning it. I hit the return button on Amazon within 10 minutes of receiving it.

As you can see in the images above, the boxes were damaged, and one was partly open, allowing the world to see what brand of laundry detergent I use.

However, simply returning items to Amazon isn’t simple. There are reports of people being banned for returning too many faulty or problematic items (The Guardian). I worry that this may affect my standing with Amazon, but Amazon isn’t the only online marketplace… though there is no comparison.

In any case, I got my bran flakes delivered for me. Yay! I love the twenty-first century!